Hi There! I'm Kelcee!

I’ve been passionate about technology for over 10 years, starting my career in computer sales and quickly discovering a deeper interest in how things work behind the scenes. That curiosity led me to roles with Geek Squad and the Morgan Stanley helpdesk, where I developed a strong appreciation for infrastructure and networking.

I hold a degree in Computer Programming with an emphasis in database development (SQL), and I enjoy continuing to learn and grow in the IT field. Outside of work, I like building PCs, reading, solving puzzles, and gaming. To me, IT is like solving puzzles every day—and I truly enjoy what I do.

 

The 4R troubleshooting method:
1. Restart
2. Replug
3. Recheck
4. Report 

Watch the below video if you are interested in a troubleshooting tutorial!